Refund and Returns Policy

At AutoGo Car Rental, we strive to provide our customers with exceptional service. This Refund and Returns Policy outlines the conditions under which you may be eligible for a refund or adjustment. By using our services, you agree to the following terms.

1. Reservation Cancellations

• Cancellations Before Rental: If you cancel your reservation at least 24 hours before the scheduled pick-up time, you will be eligible for a full refund.
• Late Cancellations: If you cancel less than 24 hours before your scheduled rental time, a cancellation fee equivalent to one day’s rental charge will apply. The remaining balance will be refunded.
• No-Show: If you do not show up to pick up the vehicle and fail to cancel the reservation, no refund will be issued, and you will be charged the full rental cost.

2. Early Return

• No Refund for Early Returns: If you return the rental vehicle earlier than the scheduled return date, you will not be entitled to a refund for the unused rental period.

3. Changes to Reservation

• Modifications: If you need to modify your reservation, such as changing the pick-up or drop-off date or upgrading the vehicle, please contact us as soon as possible. Any changes are subject to vehicle availability and may incur additional fees.
• Refunds for Downgrades: If you opt to downgrade your vehicle type after payment, you will not receive a refund for the price difference.

4. Vehicle Issues and Refunds

• Mechanical Problems: In the rare event that your rental vehicle experiences mechanical issues that are not caused by misuse or neglect, AutoGo Car Rental will provide a replacement vehicle or offer a refund for the remaining rental period if no replacement is available.
• Damage and Accidents: If a vehicle is damaged during the rental period due to customer fault, no refund will be provided. Additional charges for repairs may apply, depending on the extent of the damage and the insurance coverage.
• Vehicle Availability: If the reserved vehicle is not available due to unforeseen circumstances, AutoGo Car Rental will offer a replacement of similar value. If a replacement is not available, a full refund will be issued.

5. Refund Processing

• Refund Method: All refunds will be processed through the same payment method used for the original transaction.
• Refund Timeframe: Please allow 7-10 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

6. Non-Refundable Charges

The following charges are non-refundable:

• Security Deposit: The security deposit may be partially or fully withheld in the event of damage, excessive cleaning, or failure to refill the fuel tank.
• Late Return Fees: If you return the vehicle after the agreed-upon time, late fees will be charged as per your rental agreement. These fees are non-refundable.
• Fines and Penalties: Any traffic violations, parking tickets, or penalties incurred during the rental period are the responsibility of the renter and are non-refundable.

7. Contact Us

If you believe you are eligible for a refund or have any questions regarding this policy, please contact us at:AutoGo Car Rental Phone: 09169507404 / 09494133325 Email: info@autogo.com.ph Website: https://autogo.com.ph

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Effective Date: October 22, 2024